Tasks and Responsibilities

Business:

• Supports the Café Mangers to lead the operational standards of the retail catering team at Blenheim with direct and positive “hands on” approach
• Achieves the required standards for retail cafes regarding operational excellence, presentation, and service
• Regularly monitors customer feedback to discuss with other managers for implementation in an improvement action plan
• Ensure till transaction reporting, banking and input of all allowances such staff feeding and wastage are correct
• Coaches, mentors and ensures retail café team members have the knowledge and skills to do their job well. “Leads by example”
• Leads and delivers a compliant food safe environment in accordance with company and legal food safety regulations, including Food Safety Act 1990, Weights & Measures Act 2015 and Natasha’s Law 2021
• Leads and deliver a safe place to work according to the company policies and legal health and safety regulations
• Report near misses, accidents and incidents on Mobaro

 

Planning:

• Supports the Café manages all orders and stock levels, for food and non-food items and intercompany orders from the hub are placed in a timely manner.
• Oversees and ensure the stock take is undertaken when required and corrective action on stock variances.

 

The Team:

• Contribution to the successful delivery of Blenheim’s mission.
• Undertaking all reasonable management requests.
• Support the Café Managers to motivate the Team, working to agreed KPIs to develop the team, enhance customer satisfaction and maximise revenues
• Recruit and develop an enthusiastic team
• To lead regular performance reviews, coordinating team training as required     
• To hold regular team meetings to develop a strong guest focussed culture

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