Deputy Café Manager

Tasks and Responsibilities


Business:

  • Supports the Café Mangers to lead the operational standards of the retail catering team at Blenheim with direct and positive “hands on” approach
  • Achieves the required standards for retail cafes regarding operational excellence, presentation, and service
  • Regularly monitors customer feedback to discuss with other managers for implementation in an improvement action plan
  • Ensure till transaction reporting, banking and input of all allowances such staff feeding and wastage are correct
  • Coaches, mentors and ensures retail café team members have the knowledge and skills to do their job well. “Leads by example”
  • Leads and delivers a compliant food safe environment in accordance with company and legal food safety regulations, including Food Safety Act 1990, Weights & Measures Act 2015 and Natasha’s Law 2021
  • Leads and deliver a safe place to work according to the company policies and legal health and safety regulations
  • Report near misses, accidents and incidents on Mobaro

 

Planning:

  • Supports the Café manages all orders and stock levels, for food and non-food items and intercompany orders from the hub are placed in a timely manner.
  • Oversees and ensure the stock take is undertaken when required and corrective action on stock variances.

 

The Team:

  • Contribution to the successful delivery of Blenheim’s mission.
  • Undertaking all reasonable management requests.
  • Support the Café Managers to motivate the Team, working to agreed KPIs to develop the team, enhance customer satisfaction and maximise revenues
  • Recruit and develop an enthusiastic team
  • To lead regular performance reviews, coordinating team training as required     
  • To hold regular team meetings to develop a strong guest focussed culture

Location

Blenheim Palace, Woodstock

Department

Catering

Job Type

Full time

Contract Type

Permanent

Salary

Competitive

Hours

45 hours per week, 5 out of 7 Monday to Sunday

Closing Date

2023-03-06

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