General Manager (The Oxford Pantry)

Leads and owns the operational standards of the Oxford Pantry Cafe team at Blenheim with direct and positive “hands on” approach
To monitor monthly targets for food, labour and expense lines and ensure effective cost management
To drive profitable sales and improving standards
To liaise with HR department to recruit, motivate, develop and manage the talents within the venue required to deliver objectives
To ensure the resource plan for venue is appropriate and maximises opportunity to deliver budget and retain staff
To regularly monitor customer feedback and produce a suitable action plan based on the results.
To be customer focused at all times, by being visible on the floor during all service periods, approachable and quick to exceed expectations in fulfilling customer needs.
To ensure that all agreed service objectives are met
To ensure the team have the tools, knowledge and training to do their job well
To ensure effective stock management, to complete a full stock take on a monthly basis and to ensure appropriate levels of stock are kept to not loose potential sales
To ensure all equipment is well maintained and is in good working order
To make recommendations for renewal and replacement of equipment when required
To establish and maintain cleaning schedules
Leads and delivers a compliant food safe environment in accordance with company and legal food safety regulations, including Food Safety Act 1990, Weights & Measures Act 2015 and Natasha’s Law 2021
Leads and deliver a safe place to work according to the company policies and legal health and safety regulations
Report near misses, accidents and incidents on Mobaro
Manages teams’ performance, development and training.
Ensure adherence to the uniform policy.
Contribution to the successful delivery of Blenheim’s mission.
Undertaking all reasonable management requests.