Deputy Guest Services Manager (Adventure Play)

 An exciting opportunity has arisen to join our new Adventure Play Team in The Lost Garden as a Deputy Guest Services Manager. 



  • To work with the Guest Services Manager and Head of Operations to ensure every aspect of the visitor journey is of the highest standards of presentation and service
  • To work with the Guest Services Manager and Head of Operations to plan strategic improvements to the guest offer annually
  • To work with the Adventure Play maintenance and cleaning team to ensure high standards are kept all year round.
  • To complete daily compliance checks before and after opening of the site.
  • To work to a budget, compiling the monthly team rotas to fit business needs 
  • To convert budgeted levels of donated tickets to reach set monthly gift aid targets  
  • To be fully aware of customer and client confidentiality  
  • To maintain standards of Health and Safety in accordance with employer’s instructions and current legislation 
  • Any additional duties considered to be appropriate by your Line Manager 
  • Working with the Health and Safety department ensure all Risk Assessments and Method Statements are completed 
  • To liaise with our catering partner as and when necessary to review daily standards and offer
  • To produce a monthly report for review by the Guest Services Manager and Head of Operations

The Team

  • To lead and motivate the Guest Services Team, working to agreed KPIs to develop the team, enhance customer satisfaction and maximise revenues
  • Recruit and develop an enthusiastic team, working with them to deliver both the daily guest offer and a varied program of additional experience
  • To lead regular performance reviews, coordinating team training as required  
  • To work with the Event & Hospitality Manager, and The Keeper of House and Collections to support executing large events
  • To hold regular team meetings to develop a strong guest focussed culture


  • Deliver high standards of personal performance, hygiene and appearance
  • Comply with all Company & client policies, procedures and statutory regulations including Human Resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, and fire. This will include your awareness of any specific hazards in your work place
  • Participate in any necessary training and team meetings as required to complete job responsibilities
  • Report any customer complaints or compliments and take remedial action
  • Report immediately any incidents or accidents, fire, theft, loss, damage, unfit food/drink or other irregularities and take such action as may be appropriate
  • Cover in other areas during periods of holidays and sickness
  • Carry out any other duties deemed necessary by your line manager


Blenheim Palace, Woodstock



Job Type

Full time

Contract Type





40 per week, working 5 out of 7 days over the week including weekends

Closing Date


Full Job Description Apply Now

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