Deputy Guest Services Manager (Adventure Play)

 An exciting opportunity has arisen to join our new Adventure Play Team in The Lost Garden as a Deputy Guest Services Manager. 


Responsibilities:

Planning

  • To work with the Guest Services Manager and Head of Operations to ensure every aspect of the visitor journey is of the highest standards of presentation and service
  • To work with the Guest Services Manager and Head of Operations to plan strategic improvements to the guest offer annually
  • To work with the Adventure Play maintenance and cleaning team to ensure high standards are kept all year round.
  • To complete daily compliance checks before and after opening of the site.
  • To work to a budget, compiling the monthly team rotas to fit business needs 
  • To convert budgeted levels of donated tickets to reach set monthly gift aid targets  
  • To be fully aware of customer and client confidentiality  
  • To maintain standards of Health and Safety in accordance with employer’s instructions and current legislation 
  • Any additional duties considered to be appropriate by your Line Manager 
  • Working with the Health and Safety department ensure all Risk Assessments and Method Statements are completed 
  • To liaise with our catering partner as and when necessary to review daily standards and offer
  • To produce a monthly report for review by the Guest Services Manager and Head of Operations

The Team

  • To lead and motivate the Guest Services Team, working to agreed KPIs to develop the team, enhance customer satisfaction and maximise revenues
  • Recruit and develop an enthusiastic team, working with them to deliver both the daily guest offer and a varied program of additional experience
  • To lead regular performance reviews, coordinating team training as required  
  • To work with the Event & Hospitality Manager, and The Keeper of House and Collections to support executing large events
  • To hold regular team meetings to develop a strong guest focussed culture

Business

  • Deliver high standards of personal performance, hygiene and appearance
  • Comply with all Company & client policies, procedures and statutory regulations including Human Resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, and fire. This will include your awareness of any specific hazards in your work place
  • Participate in any necessary training and team meetings as required to complete job responsibilities
  • Report any customer complaints or compliments and take remedial action
  • Report immediately any incidents or accidents, fire, theft, loss, damage, unfit food/drink or other irregularities and take such action as may be appropriate
  • Cover in other areas during periods of holidays and sickness
  • Carry out any other duties deemed necessary by your line manager

Location

Blenheim Palace, Woodstock

Department

Operations

Job Type

Full time

Contract Type

Permanent

Salary

Competitive

Hours

40 per week, working 5 out of 7 days over the week including weekends

Closing Date

2023-01-08

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