Guest Services Supervisor (Adventure Play)

An exciting opportunity has arisen to join our new Adventure Play Team in The Lost Garden as a Guest Services Supervisor (Adventure Play). 


Responsibilities:

Planning

•           To work with the Guest Services Manager and Deputy Guest Services Manager to ensure every aspect of the visitor journey is of the highest standards of presentation and service

•           To conduct and log a check of facilities each day as used, reporting any faults immediately

•           To have an excellent understanding of systems including tills, tablets, audio guides and annual pass process

•           To work to a budget, helping to compile the monthly team rotas to fit business needs, using the appropriate time and attendance system. 

•           To convert budgeted levels of donated tickets to reach set monthly gift aid targets  

•           To be fully aware of customer and client confidentiality  

•           To maintain standards of Health and Safety in accordance with employer’s instructions and current legislation 

•           Any additional duties considered to be appropriate by your Line Manager 

•           Working with the Health and Safety department ensure all Risk Assessments and Method Statements are completed 

•           To complete daily compliance checks before and after opening of the site.

•           To work with the Adventure Play maintenance and cleaning team to ensure high standards are kept all year round.

 

The Team

•           To mentor and motivate the Guest Services Team (Palace Hosts and Palace Guides), working to agreed KPIs to develop the team, enhance customer satisfaction and maximise revenues, working in the team on a daily basis

•           To assist in the recruitment and development of an enthusiastic team, working with them to deliver both the daily guest offer and a varied program of additional experiences

•           To support with performance reviews, coordinating team training as required  

•           To work with the Customer Services Team to ensure all calls, emails and social media questions are resolved positively

•           Work with the Guest Services Manager to employ a flexible pool of staff to work as and when required

•           To hold regular team meetings and daily briefings to develop a strong guest focussed culture

 

Business

•           Deliver high standards of personal performance, hygiene and appearance

•           Comply with all Company & client policies, procedures and statutory regulations including Human Resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, and fire.  This will include your awareness of any specific hazards in your workplace

•           Participate in any necessary training and team meetings as required to complete job responsibilities

•           Report any customer complaints or compliments and take remedial action

•           Report immediately any incidents or accidents, fire, theft, loss, damage, unfit food/drink or other irregularities and take such action as may be appropriate

•           Cover in other areas during periods of holidays and sickness

•           Carry out any other duties deemed necessary by your line manager


Location

Blenheim Palace, Woodstock

Department

Operations

Job Type

Full time

Contract Type

Permanent

Salary

Competitive

Hours

40 per week, working 5 out of 7 days over the week including weekends

Closing Date

2023-01-08

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